Refund Policy

30-day money-back guarantee

New SeaOps software subscriptions include a 30-day money-back guarantee from the order completion date (or from the start of the initial paid term, whichever is later). If SeaOps is not suitable for your operation, request a refund within that period and we will refund the subscription fees paid for that initial term.

How to request a refund

You can request a refund in any of the following ways:

• Email [email protected] with your company name, order or invoice reference, and the reason for the request.
• Use the contact form on this website.
• Contact Paddle buyer support at paddle.net, or use the receipt / manage-subscription links in your Paddle confirmation email.

Approved refunds are processed by Paddle to the original payment method where possible, typically within 14 days of approval.

After the first 30 days

After the 30-day guarantee period, subscription fees for a current term are non-refundable except where:

• required by applicable law;
• we are unable to provide the Service as contracted; or
• a written quote or order with you states a different refund or termination arrangement.

You may cancel auto-renewal at any time so you are not charged for the next term. Access continues until the end of the paid term unless we agree otherwise in writing.

Professional services

Implementation, data migration, training, and Designated Person Ashore (DPA) services are quoted separately. Fees for work already performed are not refundable. If a professional services engagement has not started, unused fees can be refunded on request.

Chargebacks

Please contact us or Paddle before disputing a charge with your bank. We will work with you to resolve billing issues. Unwarranted chargebacks may result in suspension of the account.

Contact

SEAOPS DOO · [email protected]

Related policies: Terms and Policies · Privacy Policy · Pricing